Privacy Policy

Updated: 01/07/2025

This Privacy Policy explains how Sanchez HVAC Services Inc. collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our Website at www.sanchezhvacservices.com

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.

Definitions

For this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this agreement) refers to Sanchez HVAC Services Inc., 4425 S. Harlem Ave.
• Cookies are small files that a website places on Your computer, mobile device, or any other device. They contain details of Your browsing history on that Website and are used for many purposes.
• Country refers to: Illinois, US.
• Device means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
• Personal Information/Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated using the Service or from the Service infrastructure (for example, the duration of a page visit).
• Website refers to Sanchez HVAC Services Inc., accessible from www.sanchezhvacservices.com
• You or Your means the individual accessing or using the Service, the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collection of Personal Information/Data:

• Information collected directly from you: We may collect personal information directly from you, for example, through a web form, during registration, while making an appointment, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect from you may include first and last name, address, email address, and phone number.
• Information collected from your device: Our Website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the Website. Our email campaigns may also use tracking technologies such as web beacons, pixels, and similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
• Information collected from our partners: We may collect personal information about you from our third-party partners and combine it with other information. Personal data we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.

Usage Data

When You register or interact with our services, We collect personal information such as your name, email address, and phone number. This information is used to provide you with our services, respond to your inquiries, and send you marketing communications.

The Company collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate via text or email. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.

We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely to operate our business and fulfill our commitments to you. Without your explicit consent, we do not sell, rent, or share your personal data with third parties for marketing purposes.

You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data securely and transparently.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: including monitoring the usage of our Service.
• To manage Your Account: to manage Your registration as a Service user. The Personal Data You provide can give You access to different Service functionalities as a registered user.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates, promotional messages, or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

You may opt out of receiving promotional messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms.

The Company is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Text message delivery is subject to effective transmission by your mobile carrier and is not guaranteed by our Company.

By allowing Us to contact you through our SMS services, you acknowledge and agree that we will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Use of our SMS services is at your own risk, and we provide our services on an ‘as-is’ basis without any warranties of any kind, express or implied.

• To provide You with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For other purposes: We may use Your information for different purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating our products, services, marketing, and user experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service and to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when it is used to strengthen the security or improve the functionality of Our Service or when we are legally obligated to keep it for more extended periods.

Security of Your Personal Data

The Company is dedicated to ensuring the security of your personal information. We adhere to widely accepted industry standards to protect the information you provide us during transmission and after receiving it. If we collect sensitive information, such as credit card data, that information is encrypted and securely transmitted. You can confirm this by looking for a closed lock icon next to the website URL or “https” at the beginning of the web page address.

Additionally, We use encryption for online transmissions and protect your information offline. Access to personally identifiable information is restricted to employees who require it to perform specific tasks, such as billing or customer service. The computers and servers that store personally identifiable information are maintained in a secure environment. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any associated passwords.

You agree to notify us immediately of any unauthorized use of your account or any other security breach. The Company will not be liable for any loss or damage resulting from your failure to adequately protect Your account or Personal Information. By using our services, You acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, You use our services at Your own risk.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers outside Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.

Your consent to this Privacy Policy, followed by Your submission of such information, represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

The Company is committed to upholding the highest privacy standards for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your data to third parties without your explicit consent unless legally required. Any information shared with third parties is exclusively to deliver our services to you. We assure you that your data will never be shared with third parties for marketing purposes.

Delete Your Personal Data

You have the right to delete or request assistance deleting any Personal Data We have collected about You.

Our Service may allow You to delete certain information about yourself from within the Service.

You may also contact Us to correct or delete any personal information that You have provided to Us.

You can update, amend, or delete your information at any time by signing into Your account (if You have one) and visiting the account settings section, which allows You to manage your personal information. Alternatively, You may reach out to Us to request access to, correct, or delete any personal information You have provided.

Please note that We may need to retain certain information when we have a legal obligation or lawful basis.

Opting Out and Unsubscribing

Reviewing, Correcting, and Removing Your Personal Information:

Upon request, Sanchez HVAC Services Inc. will provide You with information about whether we hold any of Your Personal Information. If You have provided us with Your Personal Information, You have the following rights regarding that information:

• Review the user information You submitted to Us.
• Request that We correct any errors, outdated information, or omissions in the user information You provided.
• Request that Your user information not be used to contact You.
• Request the removal of Your user information from any solicitation list We maintain.
• Request the deletion of Your user information from Our records.
• Opt out of receiving solicitations from Sanchez HVAC Services Inc.

To exercise these rights, please contact us at 708 734-2547, email us at info@sanchezhvacservices.com, or send mail to Sanchez HVAC Services Inc., 4425 S. Harlem Ave, Stickney, IL 60402. Attention: Privacy. We will respond to your request to modify, correct, or delete your information within a reasonable timeframe and notify you of our actions.

Opt-Out of Receiving Our Marketing Emails:

To stop receiving Our promotional emails, please follow the opt-out link in any of those emails. Please note that this opt-out does not apply to transactional or informational emails (e.g., our communications in response to your requests for information, products, or services) nor to disclosures to third parties acting on Our behalf in support of Our permitted uses of Your personal information.

Sharing

We do not sell or provide the information We collect to external third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or IP addresses only when required by law or when We believe, in good faith, that such action is necessary to:

• Cooperate with investigations of alleged unlawful activities, adhere to legal requirements, and comply with legal processes served on our Company.
• Protect and defend the rights or property of Our Website and related entities.
• Identify individuals who may be violating the law, infringing on the rights of third parties, or misusing Our Website and its related properties.

Please be aware that whenever you voluntarily disclose personal information online—such as through email, discussion boards, or other platforms—this information can be collected and used by others. Consequently, if you post publicly accessible personal information online, you may receive unsolicited messages from other parties. Ultimately, You are responsible for maintaining the confidentiality of Your Personal Information. Please exercise caution and responsibility whenever You are online.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for any third-party sites or services’ content, privacy policies, or practices.

Consent

By using this Website, You consent to the collection and use of information as specified above. If We make changes to our Privacy Policy, We will post those changes on this page. Please review this page frequently to remain up-to-date with the information We collect, how We use it, and under what circumstances We disclose it. You must review the latest Privacy Policy carefully to understand Our practices and procedures.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@sanchezhvacservices.com

• Address: 4425 S Harlem Ave, Stickney, IL 60402.